A boss has the title, a leader has the people– Simon Sinek
And if you want to be a successful leader, you need to make sure you have the set of skills to foster that success.
Think of a leader you really admire.
What is it about them that you admire?
Is it their style? Is it their ability to command the attention of a room of people? Is it their poise? Perhaps it’s their attitude?
Whatever attributes you admire in a leader, there’s no mistaking the fact that there are certain things some leaders do which simply make them better than others, here are just three:
- Communicate Effectively
In business, as in life, most of our people problems are communication problems and most of our communication problems result from miscommunication. But successful leaders do things differently— they carefully select the right time, place and medium to communicate their message, ensuring clarity and ease of understanding. Knowing that mixed messages produce mixed results, successful leaders are congruent in their communication style, mindful that their tone and body language are aligned with their chosen words—removing ambiguity. Effective communication maintains transparency, each person knows where they stand, what their role is and as a team they all sing from the same hymn sheet, which naturally increases productivity also.
- Express Empathy
If you want to build, maintain and strengthen your relationships, you need to demonstrate empathy. Often overlooked, underestimated or misunderstood, empathy is the ability to show someone you see them and you hear them for what they are currently experiencing. And we all know how good it feels to be heard, right? Demonstrating empathy creates trust and stronger relationships amongst people in general, and In the workplace, empathy is that key ingredient to producing a happier workforce. We know that employees have higher expectations of employers and their workplaces now— they want to be happy at work, valued, appreciated, and recognized, and successful leaders work to do just that.
- Ask Powerful Questions
Successful leaders believe in asking powerful questions knowing that they produce powerful answers. They use more powerful How and What questions to spur their teams into action and to become solution-focused, avoiding Why questions knowing they produce a string of excuses or justifications. Successful leaders also use powerful questions in a constructive and positive manner; their questions ignite curiosity and feelings of genuine interest instead of that of an inquisition, which let’s be honest—no one enjoys! However, asking powerful questions isn’t just about talking, it’s about listening to what’s being said and also to what’s not being said. After all, it’s our non-verbal communication that says most about us.